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| Knowledge and skill |
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| Professionalism |
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| General knowledge of building operations |
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| Commitment to meeting your needs |
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| Ongoing communication with Association |
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| Attention to detail |
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| Accessibility |
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| Responsiveness |
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| Responsiveness of support staff in absence of property manager |
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| Phone etiquette |
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| Ability to meet deadlines |
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| Maintains operations within annual budget |
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| Overall service |
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